If a Customer has a Call Plan with more than one Rate Card, the Rate Card that contains the best Rate for a given destination will be selected by the Rate Engine. For example, consider the scenario were two different providers are present in the system offering different prices for the same country.

Add and Edit Ratecard

Ratecards are added to the system, then rates are added to the ratecard, and the whole ratecard is then added to a call plan to make up an overall product.

Tariff Name

Give the rate card a tariffname, one method is to use a combination of the product or call plan and the carrier as a name.

Start Date

The start date of this rate card.

Expiry Date

The expiry date of the ratecard, when it is no longer active.


The trunk to be used on this rate card. This setting is over-ridden if you set a trunk against the rate.


A free text field to make notes about the ratecard.

DNID Prefix

The DNID prefix can be used to select a rate table. e.g. a tollfree number usually attracts a per minute charge to the owner, and if this is being used as an access number then a higher rate would have to be charged to cover the cost of the of the toll free number.

Caller ID Prefix

The CID prefix allows this ratecard to be selected when the Caller ID matches. Often carriers charge more for tollfree numbers when called from a Cell phone as opposed to a landline, so by using a combination of the DNID prefix and the CID prefix, the differential charges can be taken into account and passed onto the customer.

Click confirm to create the rate card. The next job is to add rates to the ratecard.