A2Billing features

All of the A2Billing Switch and Billing Systems have the following features, and more are being delivered as A2Billing is developed. A2billing can also be integrated with many third party applications to create innovative and profitable telecoms services.

A2Billing Customer Management

  • Add Customers
  • Generate batches of customers and calling cards
  • Prepaid and post-paid customers
  • Flexible auto account debit
  • Auto refill
  • Credit limit notifications by email
  • Bulk updates to customers
  • Multiple expiry options for cards
  • Percentage discounts on a per customer basis
  • Customer history and CRM
  • Customer grouping
  • Import from legacy calling card platforms
  • Customer trouble tickets and support management
  • Multi currency support
  • Mass mail delivery with customer grouping
  • Customisable mail templates for customer actions and events
  • Call recording


VoIP Device Options

  • IAX2 and SIP Protocol supported
  • SIP over TCP for Microsoft OCS supported on request
  • Flexible VoIP authentication methods:-
    • Username and password
    • IP authentication
    • 5+ digit prefix authentication
  • Caller ID manipulation
  • Multiple codecs
  • Multiple VoIP CPE per customer account


Calling Card & Call-Back

  • PIN authentication
  • Caller ID authentication (PINLESS dialling)
  • Auto provisioning
  • Attach caller ID to card automatically
    • Flexible IVR
    • Balance IVR
    • Rate to destination
    • Time available to call to destination
    • Custom prompts
  • Multi-language support
  • Caller ID delivery
  • Call-back A and B-leg billing
  • Web, DID and ANI based call-back
  • Follow on calls
  • Caller ID manipulation via IVR
  • Speed dials
  • Last number dialled


Traffic Reporting

  • Detailed CDR
  • Margin and mark-up per call
  • Export to XML or CSV format
  • Detailed reporting:-
    • Calls by user & by destination
    • Statistics by trunk
      • ASR (Average Seize Ratio)
      • ALOC (Average Length of Call)
      • CIC (Consecutive Incomplete Calls)
      • Total calls
    • Reports based on DNID
    • Profit and loss reports
    • Daily traffic reporting with graphing
    • Monthly traffic comparison
  • Detailed dashboard giving at a glance statistic:-
    • Customer information.
    • Refill information on time periods
    • Payment information by month
    • Daily call statistics


Rating Engine

  • Selection of rates based on LCR (Least Cost Routing) or LCD (Least Cost Dialling)
  • Automatic selection of route across multiple carriers
  • Carrier rates for carrier reconciliation and accounting
  • Sell Rates with multiple options, including stepped billing
  • Bulk import of rates
  • Rate simulator
  • Easy updating of existing rates via the merge facility
  • Detailed searching, and bulk updates of rates
  • LCR export facility
  • Rate simulator
  • Selection of rate-card based on:-
    • DNID
    • Caller ID


Supported Trunks and Protocols

  • VoIP Trunks:-
    • SIP
    • IAX
    • H323 (on application)
  • Line Cards
    • Analogue
    • PRI
    • BRI
    • GSM
  • Failover trunk
  • Capacity limits, with failover
  • Provider grouping for carrier reconciliation


DID Delivery

  • Billing options for DID based on subscription and/or dial in /out  rate
  • A-Leg billing per minute and connection charge.
  • Free calls between customers
  • On-Net calling with optional charging
  • DID ingress charges, including minimum charge, connection fee, block billing, per minute
  • Support for revenue share numbers, customer’s account credited when DID called
  • Deliver calls to customers via VoIP or via trunks
  • DHCP endpoints supported
  • Failover destinations
  • Detailed statistics
  • DID import facility
  • DIDX API


Billing Invoicing & Payments

  • Voucher based top-up system
  • Customer balance, with debt control
  • Detailed refill, payment, and transaction logs for customers and agents
  • Multiple online payment methods, including PlugnPay, Paypal and Moneybookers
  • Control and management of manual payments
  • Invoices automatically generated monthly
  • Manual preparation of invoices for ad-hoc payments
  • Package offers, offering free minutes and calls to certain destinations
  • Subscription packages


Agent Functionality

  • Commission agents supported
  • Assign different products to different agents
  • Affiliate web based marketing, for online sign-up
  • Agents have optional management and control over customers
    • View, add create and delete
    • Billing
    • Call reports
    • Support tickets
    • Bulk create
    • Sign-up
    • Customisable sign up screen
  • Credit customer account
  • Purchase credit from Admin for top-ups


A2Billing Customer Portal

  • Password management
  • Aide memoire for SIP or IAX authentication
  • Call history
  • Payment history
  • Voucher input
  • Invoice, and invoice payment via online payment provider
  • Top-up online
  • Purchase and manage DID
  • Speed dials
  • Rate card display and export
  • Rate simulator
  • Web based call-back
  • Caller ID authentication
  • Generate trouble ticket
  • Email notifications for low balance
  • Edit personal Information
  • View and download recorded conversations


Online Sign-up

  • Customisable sign up screen
  • Sign-up for subscriptions
  • Restricted customer status for revenue protection